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Lumen Studios · Fitness · 9 months

From 12k to 190k followers without a single paid post

A boutique fitness studio group that had the community but none of the reach. We rebuilt the content engine around member stories.

Results

Follower growth
1,483%12k to 190k
Engagement rate
8.4%up from 1.2%
Class bookings
62%increase year on year

The story

The challenge

Lumen had eleven studios, a genuinely loyal membership and 12,000 followers who barely engaged. The feed was a wall of class timetables and stock gym photography. Nothing in it sounded like the people who actually trained there, and nothing gave a prospective member a reason to care.

What we did

We stopped producing content about the studios and started producing it about the members. A standing weekly shoot captured real sessions, real coaches and real progress, cut into short-form built around the moments people already talked about. Coaches were given a simple kit and a two-page guide so the volume did not depend on us being in the room. Community management moved in-house with our playbook, so replies came from people who knew the members by name.

What happened

Followers grew from 12,000 to 190,000 across Instagram and TikTok in nine months, with engagement rising from 1.2% to 8.4% — growth and depth together, which is the harder combination. Class bookings rose 62% year on year, and the group stopped buying local paid media entirely.

What the client said

“They stopped asking what we wanted to post and started asking what our members actually talk about. The difference showed up in bookings within two months.”

PRPriya RamanFounder, Lumen Studios
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